Service Guidelines
Porter Service Guidelines
Your complete guide to white-glove doorstep waste collection from Porter Valet Services.
Section 01
Collection Schedule
Service Days
Sunday through Thursday
Collection Begins
After 6:00 PM
No Collection
Friday and Saturday
Important Reminder: Trash bins should be placed outside your apartment door no later than 6:00 PM on service nights.
Section 02
Approved Collection Containers
Accepted
- Porter-approved valet trash container
- Tied trash bags that fit inside the container
- Securely closed bags to prevent leaks and odors
- 2 bag maximum, 25lb per bag
Not Accepted
- Loose trash
- Open bags
- Overflowing containers
- Hazardous materials
- Construction debris
- Paint, chemicals, batteries, or liquids
Section 03
Preparing Your Trash
Best Practices
- Tie all trash bags securely
- Place bags completely inside your container
- Ensure containers are accessible
- Remove containers after collection
- Prevent liquid leaks
Section 04
Bulk Item Removal Requests
Need to dispose of a larger item? Residents may submit a Bulk Item Removal Request directly through Porter Connect.
Examples
- Furniture
- Mattresses
- Box springs
- Small appliances
- Large household items
Before submitting
- Request approval through Porter Connect
- Wait for confirmation
- Place approved items outside by 6:00 PM on the scheduled date
Note: Additional restrictions may apply depending on community policies.